• Orders will be processed within 1 to 3 business days.
• Complimentary standard shipping on all orders Worldwide.
• Estimated to be delivered in 2 - 7 business days (EU & USA). Kindly be aware that the delivery times might differ depending on external factors that are beyond our control.

• Within 14 days of delivery, you can return unopened items and receive a full refund. If the return is due to our error, such as receiving an incorrect or defective item, we will take care of the return shipping costs as well.
• Return shipping methods and associated costs are the responsibility of the customer. We have a 14 - day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, You’ll also need the receipt or proof of purchase. For more further information please read our refund policy.
• Due to the uniqueness of handmade or custom products, please understand that we do not accept mid-order returns or unreasonable returns. Items that you have damaged yourself are not accepted back.
• All handcrafted items are non-refundable and considered as final sale.

• 100% Money Back Guarantee. If the item you receive is not as described, you can get a refund within 15 working days after the dispute is resolved.

Refers specifically for leather handbags.

Here are some tips on how to keep your handmade leather bag clean and looking good for years to come:

• Clean your bag regularly.
  Use a soft, dry cloth to remove surface dust and dirt from your bag.
• Avoid direct sunlight exposure.
  Direct sunlight can cause leather to fade, so try to avoid exposing your bag to direct sunlight for extended periods of time.
• Avoid water exposure.
  Leather doesn’t react well to water and can cause stains. Avoid exposing your leather bag to rain.
• Store your leather bag properly.
  When not in use, be sure to store handbags in a temperature-controlled environment, since sunlight or extreme heat can cause leather to dry out, fade or crack.
• Place a soft bag stuffed with clean cloth or paper tissues to maintain its form and prevent the leather from creasing.
• Store your exotic handbag in the protective dust bag in which it arrived with. Do not use plastic bags.
  
  ADDITIONAL CARE TIPS:
• When carrying makeup, always keep it in a pouch inside your purse, and make sure all pens are capped. By following these simple tips, your new leather handbag will retain its beauty for years to come.

Emerald Empire Signature

info@emeraldhandbags.com