Handmade Special Order Buying Guide
- Inspired HERMÈS collection. In the world of high fashion, there is nothing quite as prestigious as owning a custom Hermès bag that is uniquely inspired. Exclusive clients have the privilege of personalizing their very own Hermès handbag by choosing from a variety of models, leathers, colors, hardware finishes, and topstitching options. We exclusively utilize genuine European leather sourced from WEINHEIMER in Germany, HASS factory in France, and Heng Long in Singapore for all our products. The process of creating a bespoke bag usually takes between 1 to 15 days. Each specially ordered piece is meticulously crafted using top-quality Hermès leathers such as Togo, Epsom, Clemence, Alligator or Crocodile and is available in timeless Hermès shades or seasonal hues. Possessing an inspired Hermès Special Order Bag is like owning a rare and exquisite piece of wearable art.
- STEP ONE: Please feel free to explore our inspired HERMÈS collection on our website. Should you come across an item that catches your eye, please reach out to us either through the chat button located at the bottom right corner of the page or via email at info@emeraldhandbags.com. Rest assured, we will promptly attend to your inquiry.
- STEP TWO: Following your selection, kindly share with us all the specific requirements for your desired handbag along with any relevant photos you may have.
- STEP THREE: Subsequently, we will guide you on the payment process, and once your payment has been successfully processed, we will commence the meticulous handcrafting of your bespoke handbag. In the event that the item is readily available in our inventory, we will promptly make arrangements for its shipment to your designated address.
- STEP FOUR: You will receive comprehensive updates at every stage of the custom HERMÈS order, keeping you informed about the craftsmanship process. Once your custom handcrafted order is finished based on the provided specifications and personalization requested by you, we will send you photos and videos for your review to ensure the quality and that all your requirements have been met to the highest standards. This will help us prevent and minimize the chances of product returns.
- ULTIMATE STAGE AND FINEST: Embark on a luxurious journey with us as we bring your vision to life. Your inspired Hermès handbag comes with a two (2) year warranty. If any issues arise within this period, please reach out to us for assistance in finding a suitable solution.
*There is no affiliation between us and the exclusive brands we provide.
- Return/Compensate Policy of Handmade Products: Due to the uniqueness of handmade or custom products, please understand that we do not accept mid-order returns or unreasonable returns. All handcrafted items are non-refundable and considered as final sale.
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You have a 14-day window from the date of receiving your purchase to initiate a return.
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Non-handcrafted items must be returned within 14 days to qualify for a refund or compensation. The eligibility for return and the type of compensation offered will vary depending on the specific situation.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return. You’ll also need the receipt or proof of purchase.
- The cost of return shipping is the responsibility of the customer.
- Please note that the original shipping cost is non-refundable.
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Items sent back to us without first requesting a return will not be accepted. We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
