Handmade Special Order Buying Guide
- 1. Design & Material Selection:
- Begin by selecting your preferred style, premium leather, color, and luxurious hardware. Each choice is tailored to reflect your unique vision, resulting in a handbag that is truly one-of-a-kind.
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2. Order Confirmation & 100% Deposit:
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Once your design is finalized, a 100% non-refundable deposit secures your order. This upfront payment ensures the sourcing of premium materials and helps prevent unauthorized or malicious orders, ensuring our commitment to creating your custom handbag.
- 3. Artisan Production & Approval:
- Skilled artisans bring your creation to life over a 20 day production period. You will receive comprehensive updates at every stage of the custom order, keeping you informed about the craftsmanship process. Once your custom handcrafted order is finished based on the provided specifications and personalization requested by you, we will send you photos and videos for your review to ensure the quality and that all your requirements have been met to the highest standards.
- 4. Delivery:
- With the final payment, your handbag is shipped via express delivery and will arrive within 5 -7 days, prepare to experience the luxury and craftsmanship firsthand.
- 5. After Sales Service:
- Embark on a luxurious journey with us as we bring your vision to life. Your inspired handbag comes with a five (5) year warranty. If any issues arise within this period, please reach out to us for assistance in finding a suitable solution. Once the warranty period has expired, we provide repair or maintenance services with specific criteria.
- For assistance, WhatsApp us directly through the chat button at the bottom right corner, or via email at info@emeraldhandbags.com. Rest assured, we will promptly attend to your inquiry.
We invite our valued customers to request a quote before ordering.
Here are 20 reasons why:
- Personalized Pricing: Tailored to reflect customizations like color, size, and materials.
- Real-Time Stock Updates: Adjusted based on product availability and demand.
- Accurate Shipping Costs: Quotes factor in location-specific shipping fees.
- Exclusive Discounts: Unlock offers and promotions that may not be listed online.
- Tailored Experience: Receive pricing based on your specific preferences and needs.
- Complementary Product Suggestions: Recommendations to enhance your order.
- Transparent Costs: Get an upfront total with no hidden fees.
- Priority Support: Enjoy dedicated assistance for a smooth process.
- Flexible Payment Options: We may offer custom payment or financing plans.
- Informed Decision-Making: Quotes allow you to explore all options.
- Enhanced Customer Service: Receive help with any special requests.
- Seasonal Specials: Access exclusive seasonal offers.
- Custom Shipping Arrangements: For large orders, tailored shipping options are available.
- Eco-Friendly Choices: Discover sustainable options for certain products.
- Packaging Customization: Discuss specific packaging preferences.
- No Obligation: Requesting a quote is free and non-binding, letting you compare easily.
- Personal Shopper Experience: Our team can guide you in creating your ideal order.
- Add-Ons and Extras: Explore add-ons that might not be listed on the website.
- Accurate Taxes & Duties: Quotes reflect any applicable taxes and import fees.
- Guaranteed Best Pricing: Ensures you receive the latest pricing, avoiding outdated info.
- Inspired collection. In the world of high fashion, there is nothing quite as prestigious as owning a custom bag that is uniquely inspired. Exclusive clients have the privilege of personalizing their very own handbag by choosing from a variety of models, leathers, colors, hardware finishes, and topstitching options. We exclusively utilize genuine European leather sourced from WEINHEIMER in Germany, HASS factory in France, and Heng Long in Singapore for all our products. The process of creating a bespoke bag usually takes between 1 to 15 days. Each specially ordered piece is meticulously crafted using top-quality leathers such as Togo, Epsom, Clemence, Alligator or Crocodile and is available in timeless Hermès shades or seasonal hues. Possessing an inspired Special Order Bag is like owning a rare and exquisite piece of wearable art.
- Return/Compensate Policy of Handmade Products: Due to the uniqueness of handmade or custom products, please understand that we do not accept mid-order returns or unreasonable returns. All handcrafted items are non-refundable and considered as final sale.
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To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return. You’ll also need the receipt or proof of purchase.
- The cost of return shipping is the responsibility of the customer.
- Please note that the original shipping cost is non-refundable.
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Items sent back to us without first requesting a return will not be accepted. We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.