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  • Your inspired Hermès handbag comes with a two (2) year warranty. If any issues arise within this period, please reach out to us for assistance in finding a suitable solution.
  • Within the warranty period, Emerald Empire takes responsibility for any manufacturing defects, such as loose stitching, zipper pull breaks, zipper slider wears out, buckle and other accessory defects, by offering repair services.
  • If there are any additional manufacturing defects that have not been mentioned above and occur within the warranty period, please do not hesitate to reach out to us at We are here to assist you and find a suitable solution.
  • Once the warranty period has expired, we provide repair or maintenance services with specific criteria.
  • At Emerald Empire, we take great pride in crafting all of our leather creations by hand, ensuring the highest level of care and attention to detail. Our team of skilled artisans boasts over a decade of experience in the art of craftsmanship.
  • The warranty period for non-handcrafted products is set at 180 days. Should any issues arise within this specified timeframe, we kindly request that you reach out to us for assistance in finding a suitable resolution.

       - What to do when returning an item for repair or maintenance?

  • Kindly ensure the safe packaging of your handbag by securely placing it in a labeled box or parcel marked "SERVICE". 
  • Follow the instructions provided by our customer service team and deliver the handbag to the designated address.
  • Please note that Emerald Empire does not cover the shipping cost for repair or maintenance. 
  • While delivering the goods, Emerald Empire will not be held responsible for any losses or damages that may occur during transit.
  • Once we receive the parcel, the maintenance process will typically take 5 to 12 business days. Please allow for this timeframe.

          Additional guidance: 

  • Luxury handbags are meticulously crafted from high-quality materials. These exquisite items are designed to withstand years of use. Proper storage ensures that these durable bags maintain their pristine appearance, showing only minimal signs of wear. Neglecting to care for them, however, can lead to visible damage.
  • Understanding the correct way to store handcrafted bags and consistently providing them with top-notch care pays tribute to the exceptional craftsmanship and elegance of these bags. Preserving their impeccable condition over the years and even decades necessitates attention. Rather than viewing it as a chore, consider it as a way to express your affection for your bag.
  • Whether your bag is crafted from premium leather like Togo, Epsom, or exotic leather such as ostrich or crocodile, it is essential to remember that leather is a natural material that will develop a unique patina with age if maintained properly.