KELLY 25 RETOURNE GRIS PALE TOGO GOLD HARDWARE

• Free Worldwide shipping via FedEx Express, UPS and DHL.
• Delivery in 5 - 7 business days (EU & USA).
• Tracking number will be provided for shipment monitoring.
• Fully insured for your peace of mind.
• Kindly be aware that the delivery times might differ depending on external factors that are beyond our control.

Effortless luxury, delivered swiftly and securely.

• Within 14 days of delivery, you can return unopened items and receive a full refund. If the return is due to our error, such as receiving an incorrect or defective item, we will take care of the return shipping costs as well.
• Return shipping methods and associated costs are the responsibility of the customer. We have a 14 - day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, You’ll also need the receipt or proof of purchase. For more further information please read our refund policy.
• Due to the uniqueness of handmade or custom products, please understand that we do not accept mid-order returns or unreasonable returns. Items that you have damaged yourself are not accepted back.
• All handcrafted items are non-refundable and considered as final sale.

Note: Before shipping, we capture footage of all items and reserve the right to refuse a return if the item seems to have been utilized, harmed, or substituted with a different item.

At Emerald Empire, we stand behind the superior craftsmanship and quality of our products. Each handbag is meticulously handcrafted with premium materials, ensuring durability and timeless elegance. We are proud to offer a comprehensive warranty that reflects our commitment to excellence:

• Craftsmanship Guarantee: Your handbag is warranted against defects in materials and workmanship.
• Authentic Materials: We ensure the use of top-tier leathers and hardware for a luxurious, lasting finish.
• Stitching Assurance: All stitching, including interior and exterior, is guaranteed to maintain its integrity under normal use.
• Hardware Quality: Our custom gold palladium finishes are guaranteed against tarnishing or peeling within warranty period.
• Care Support: Enjoy expert advice and support on maintaining the longevity and luster of your handbag.
• Customization Guarantee: All custom orders are protected by the same warranty, ensuring your personalized design meets perfection.
• Sustainability Commitment: Materials are sourced with care, minimizing environmental impact while maintaining luxury standards.

Should any issue arise within the warranty period, rest assured we will provide the care and support you deserve. Our dedication to your satisfaction is unwavering, as we believe every detail of your Emerald Empire should exceed your expectations.

For full warranty terms and assistance, refer to our Warranty Policy.

Note: This warranty applies exclusively to Emerald Empire products and does not imply affiliation with any brand.

Caring for Your Timeless Investment.

Here are some tips on how to keep your handmade leather bag clean and looking good for years to come:

• Clean your bag regularly.
  Use a soft, dry cloth to remove surface dust and dirt from your bag.
• Avoid direct sunlight exposure.
  Direct sunlight can cause leather to fade, so try to avoid exposing your bag to direct sunlight for extended periods of time.
• Avoid water exposure.
  Leather doesn’t react well to water and can cause stains. Avoid exposing your leather bag to rain.
• Store your leather bag properly.
  When not in use, be sure to store handbags in a temperature-controlled environment, since sunlight or extreme heat can cause leather to dry out, fade or crack.
• Place a soft bag stuffed with clean cloth or paper tissues to maintain its form and prevent the leather from creasing.
• Store your exotic handbag in the protective dust bag in which it arrived with. Do not use plastic bags.
  
  ADDITIONAL CARE TIPS:
• When carrying makeup, always keep it in a pouch inside your purse, and make sure all pens are capped. By following these simple tips, your new leather handbag will retain its beauty for years to come.

Emerald Empire Signature